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Frequently Asked Questions - Wholesale Pamina Kids

Q1: I registered but my data have changed, can I change them?

A1: After registration, you can access to your personal area. Here you can change your personal and business data, shipping and billing addresses at any time, always saving changes before leaving the section.

Q2: Are the prices in the catalog with VAT?

A2: All prices in the catalog are VAT exempt. The VAT is applied to the closing of the order on the total price.

Q3: Are the items all original and new?

A3: Absolutely yes. Each item is shipped with a tag, packaging and original warranty certificate.

Q4: How do I know if an item is available?

A4: An item is available if you can select the quantity.

Q5: How do I find measurements?

A5: When you enter into details section of each products - you can see the size chart under the "Size" section. Just click on it!

Q6: I placed an order, where can I see it?

A6: To see the status of your order, after confirming your basket, you can click "Profile", log in to your account, enter the "My Orders" section, view the status of your order and track the cargo.

Q7: Is it possible to edit an order?

A7: If you have paid and are having trouble with your order, you can contact our Customer Service and ask for assistance. If the product is not shipped, our customer service will assist you with the cancellation process. However, if the product is shipped, the responsibility belongs to the buyer. In this case, no cancellation is possible.

Q8: Can I agree on the delivery time?

A8: If the courier does not find the recipient on the day of delivery, he will automatically schedule the delivery for the next day.

Q9: In which countries do you ship?

A9: All over the World..

Q10: How much cost the shipping?

A10: Depends on your order. After you give the order we will ask the shipping company and let you know the shipping price.

Q11: How do I pay through the website? 

A11: Click on "Profile" and login into your account, then enter "Pay" section. Into the appeared panels write the amount and choose the currency. After that please write details of your credit card and click  "Pay" button.

Q12: How long will my order take to arrive?

A12: Delivery times depend on the country of delivery and the courier selected.

Q13: How long does it take to prepare an order for shipping?

A13: The order is prepared for shipment within 2 working days of confirmation of receipt of payment.

Q14: Can I change my delivery address?

A14: You can change the delivery address by accessing your Profile or you can specify the desired delivery address during the order payment process.

Q15: Do you have a physical store or showroom that we can visit?

A15: In the "Contact us" section you can find our address. We don't have retail sales at this address, only wholesale.

Q16: What are my payment methods?

A16: paminakids.com, offers several secure payment methods that you can use to shop.

Bank transfer

If you choose to pay by bank transfer, we must receive the payment confirmation from our bank in order to process and send your order.

Credit Card

The secure and fast payment method that allows you to pay with your (credit) card.

Western Union

You can make your payment with Western Union. In this case, you must share the MTCN number with your customer representative.

 

Last Updated: 19 Eylül 2021